Claim of the Month: Could it Happen to You?

Customer Enters Employees Only Area and Slips in Your Shop

Tuesday, January 28, 2020

January claim of the month:

A customer was asked to go to the service area of a dealership to discuss repairs with a technician. While walking through the area, which is normally for employees only, the customer was injured when he slipped and fell on a slick substance near another vehicle. 

CLAIM AMOUNT: $250,000

Moving vehicles, loud noises, heavy machinery — the repair shop can be hazardous, especially for someone who is unfamiliar with their surroundings. The risks of bringing a customer into such an environment can outweigh the benefits. Consider these guidelines:

  • Employees should respect the employees-only boundaries.
  • Do as much explanation and consultation as possible in designated customer areas.
  • If a customer must enter the shop, ensure they are accompanied by an employee at all times.
  • Make sure hidden or difficult-to-see hazards, such as liquids on the floor or raised hoists, are clear before bringing the customer back.

Bringing someone to the service area might seem like good customer service, but it can quickly turn disastrous. Customer and employee safety should be a business’s highest priority. But the unnecessary risk of asking an unauthorized person to enter an area where a wrong step could cause an injury, could result in an insurance claim, a lost customer, and a major hit to your business’s reputation.

Federated Mutual Insurance Company is recommended by 19 state and national auto dealer associations for customized insurance programs and value-added risk management services, such as Federated’s Shield Network®, the Risk Management Resource Center, and the Federated Employment Practices Network®. Visit federatedinsurance.com or contact your local marketing representative for resources you can use to create or enhance your own risk management program.

This article is for general information and recommendations for risk prevention only and should not be considered legal or other expert advice. The recommendations herein may help reduce, but are not guaranteed to eliminate, any or all risk of loss. All products and services not available in all states. Qualified counsel should be sought with questions specific to your circumstances and applicable laws.

Federated Mutual Insurance Company is recommended by 19 state and national auto dealer associations for customized insurance programs and value-added risk management services, such as Federated’s Shield Network®, the Risk Management Resource Center, and the Federated Employment Practices Network®. Visit federatedinsurance.com or contact your local marketing representative for resources you can use to create or enhance your own risk management program.  This article is for general information and recommendations for risk prevention only and should not be considered legal or other expert advice. The recommendations herein may help reduce, but are not guaranteed to eliminate, any or all risk of loss. All products and services not available in all states. Qualified counsel should be sought with questions specific to your circumstances and applicable laws. © 2019 Federated Mutual Insurance Company.

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